I just have to share this.... When we went to Chicago, we went to the Lego store. While there, son got this Power Miners set (combination early Christmas and his own money). Well, if you look at it you can see there is a rod in the middle that the mine cart travels on.
Son had opened the box to look at it but we didn't plan to build until the next day and in between that time, our cat chomped that single piece to bits. Son was totally crushed because it was an important piece. we managed to get it to sort of work but not quite.
So I went online and sent a message to Lego customer service explaining what happened and asking how to get a replacement. I didn't hear anything, but today the piece showed up in the mail with a very nice note, including a message saying that they hoped the cat was ok!!
I'm really impressed and had to share!